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FAQ

Skofabriken KAVAT since 1945

FAQ

This page contains the answers to the most frequently asked questions. If you do not find what you are looking for, don't hesitate to get in touch with us!

General

1. How do I take care of my KAVAT-shoes?

For each product on our website, we provide detailed information on how to clean and take care. Use the search tool to find your model. If you cannot find it, please feel free to contact us for further information.

You can find more information about our materials by clicking on the link. Did you know we have a Shoemaker at our HQ in Kumla?

The materials

2. How is the sizing?

Our shoes are normal in size and can be described as "fits true to size". On each product page, we have an inside measurement table and we recommend that you measure the foot and compare against our table before you shop. Be sure to have about 1 to 2 cm of room left if you buy a pair of children's shoes.

Is it time to change shoes? We recommend a replacement when there are less than 5mm left.

Learn to measure shoes

3. How do I know if the shoe fits the foot?

We have three colleagues who measure the shoes before uploading them to our webshop. On each product page, you can find a "Size guide".

You can easily measure the foot at home and compare the length to our size chart.

Measure the foot

4. Is KAVAT available for men and women?

Yes, we have been producing shoes for adults since 2009. It started with a colleague in our office trying a pair of children's shoes, we thought it looked good and then it took off.

5. My laces are worn out?!

We recommend that you first visit your local shoemaker or shoe store. Usually, you can find the laces and soles that fit our shoes. If not, contact us and we will send you new replacement pairs.

6. My shoes need a repair?!

You are welcome to send in your-worn-out-shoes to get them totally redone. We change the outsole, the insole, fix broken seams and polish the leather. In short; You get your favorite shoes back as new, meaning you can wear them for several more years to come. This is our "Repair Service".

We have our own circular center in Kumla. You can read more about our Repair Service and the circular work we do. Including our second-hand shop.

Explore Repair Service

7. Where are my shoes produced?

We have our own factory in Bosnia where we produce most of our shoes. But no one can be the best at everything. We use partners to produce rubber boots, membrane shoes, and fabric shoes. You can read more about where the shoes are produced on the respective product page.

In fall 2017, we opened our new factory in Bosnia.

1. What payment methods do you accept?

We work with Klarna! You can choose to pay at once or split your payment.

Read more about Klarna's capabilities on their website. You can also find details to contact their support.

Visit Klarna

2. Why do I need to confirm each purchase through my internet bank?

Check if your card issuer has adapted to the new EU rules. In some cases, you must actively unlock the card through your Internet bank before any online purchase. This may be a reason for denied transactions. (Note that it depends on the type of card you use at the time of purchase).

3. How is the refund made?

If you have paid by card, we will tell Klarna to refund the sum when we have received the goods. If you have chosen to pay via invoice, your invoice will be canceled. Don't forget to keep an eye on your internet bank and Klarna.

Exchange/Return

1. How do I exchange an item I bought online?

If you want to exchange an item that was purchased online, return the original item and place a new order on the website. We do not accept requests for an exchange on the return form - as the desired item may be sold out when your package arrives.

2. How do I return an item?

We will include a prepaid return shipping label in the package. Make sure you fill out the required fields on the return form and end with attaching the return shipping label to the parcel.
We will deduct 15€ (20 USD for US-customers) from the refund amount when we received the package, as we don't offer free returns or exchanges. Your refund will be returned through the same payment method used when placing the order. We always aim to handle your returned purchase as soon as we can.

You are also always welcome to one of our physical stores to proceed with a free return or exchange. We apply 30 days of open purchase/exchange right.

Making a return from Norway? We recommend that you read this information from skatteetaten.

Press Here!

Pack the shoes in such a way that they are not damaged in transport. Both shoes and the original box should be well packaged in the same package they arrived in.

If you have lost your return form, you can download it again.

Return-form

3. Can I change my order?

If you contact our customer support before our external warehouse has handled your order, we can help you to cancel it. Any changes or additions are then made by placing a new order.

4. I think this is a claim?

If you have purchased your item from one of our retailers, this is where you should turn to in case of a complaint.

If you have purchased your item in our webshop, we want you to contact our customer support for consultation and help. We will not deduct any return freight cost if a claim is approved.

Delivery

1. Do you offer free freight?

We do! Free shipping on all orders over 100€, for orders below 100€ we will charge a 10€ shipping fee. For US-customers, the minimum amount for free shipping is 100 USD.
Orders below 100 USD will be charged 20 USD shipping fee.

2. Who delivers the package and are your transports Climate Neutral?

Our deliveries are handled by DHL Express. It’s easy, fast, and secure. All our transports are climate-neutral thanks to our collaboration with DHL Go Green.

Read more about DHL's Go Green on this: link

3. How do I track my order?

You'll get a text message or email with a tracking link to the parcel once we have packed your order. During shipping, you will receive regular updates of the delivery status by text/email including a link to the DHL On-Demand Delivery portal where you simply select your preferred delivery option.

4. How long is the delivery time?

We always give our best to process your shipment the same day, if your order is placed in the morning. However, depending on the number of orders coming in, the most common is that we handle your order the day after. DHL Express got a delivery time between 1 - 4 business days.

5. What happens if I don't pickup my parcel?

If the parcel is automatically returned to us because you did not pick it up, we will process it like a normal return.