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FAQ

This page contains the answers to the most frequently asked questions. If you do not find what you are looking for, don't hesitate to get in touch with us!

General

1. How do I take care of my KAVAT-shoes?

For each product on our website, we provide detailed information on how to clean and take care. Use the search tool to find your model. If you cannot find it, please feel free to contact us for further information.

You can find more information about our materials by clicking on the link. Did you know we have a Shoemaker at our HQ in Kumla?

2. How is the sizing?

Our shoes are normal in size and can be described as "fits true to size". On each product page, we have an inside measurement table and we recommend that you measure the foot and compare against our table before you shop. Be sure to have about 1 to 2 cm of room left if you buy a pair of children's shoes.

Is it time to change shoes? We recommend a replacement when there are less than 5mm left.

3. How do I know if the shoe fits the foot?

We have three colleagues who measure the shoes before uploading them to our webshop. On each product page, you can find a "Size guide".

You can easily measure the foot at home and compare the length to our size chart.

4. Is KAVAT available for men and women?

Yes, we have been producing shoes for adults since 2009. It started with a colleague in our office trying a pair of children's shoes, we thought it looked good and then it took off.

5. My laces are worn out?!

We recommend that you first visit your local shoemaker or shoe store. Usually, you can find the laces and soles that fit our shoes. If not, contact us and we will send you new replacement pairs.

6. My shoes need a repair?!

You are welcome to send in your-worn-out-shoes to get them totally redone. We change the outsole, the insole, fix broken seams and polish the leather. In short; You get your favorite shoes back as new, meaning you can wear them for several more years to come. This is our "Repair Service".

We have our own circular center in Kumla. You can read more about our Repair Service and the circular work we do. Including our second-hand shop.

7. Where are my shoes produced?

We have our own factory in Bosnia where we produce most of our shoes. But no one can be the best at everything. We use partners to produce rubber boots, membrane shoes, and fabric shoes. You can read more about where the shoes are produced on the respective product page.

In fall 2017, we opened our new factory in Bosnia.

Payment

1. What payment methods do you accept?

We work with Klarna! You can choose to pay at once or split your payment.

Read more about Klarna's capabilities on their website. You can also find details to contact their support.

 2. Why do I need to confirm each purchase through my internet bank?

Check if your card issuer has adapted to the new EU rules. In some cases, you must actively unlock the card through your Internet bank before any online purchase. This may be a reason for denied transactions. (Note that it depends on the type of card you use at the time of purchase).

3. How is the refund made?

If you have paid by card, we will tell Klarna to refund the sum when we have received the goods. If you have chosen to pay via invoice, your invoice will be canceled. Don't forget to keep an eye on your internet bank and Klarna.

Exchange/Return

1. How do I exchange an item I bought online?

If you want to exchange an item that was purchased online, you can easily do so by returning the item to us and ordering a new one. We do not accept requests for an exchange - as the desired item may be sold out when your package arrives. In the event of a change, you can use the pre-printed return form, under point 4 you can read more about how to return your item.

2. I did buy a pair of shoes in your store but I want to return it!

Our physical stores handle exchanges/returns between each other. In order for us to help you with a possible exchange/return a receipt is required. Refunds are only made to the card used at the time of purchase. 30 days open purchase/exchange right.

We do not accept exchanges/returns/complaints of goods that are not purchased in our own stores. Is your item has been purchased from one of our retailers? Then there is also where you should turn to with your case.

3. Can I change my order?

We use an external logistics partner who will pack and ship your order as soon as it arrives. If we have time to stop your order before it has left, we can cancel your order. Any changes and additions are otherwise made by placing a new order.

4. How do I return an item?

Fill out the return form that was in the package at the time of delivery and add it to the package. Your order number can be found in the order confirmation which was sent by mail when the order was placed.

Pack the shoes in such a way that they are not damaged in transport, both shoes and original carton should be well packaged in the same package they arrived in.

If you have lost your return form, you can download it again.

5. Who is responsible for the return shipping?

We do not offer free returns.
You can return the item to us by sending it to:

Skofabriken KAVAT AB
Radiogatan 2
692 71 Kumla
Sweden
 
We recommend you to return the shoes through public and/or DPD connected postal service, or with a courier who delivers to the door.

If we approve a claim is made, we will reimburse you for the return freight.

6. I think this is a reclamation?

If you have purchased your item from one of our retailers, this is where you should turn to in case of a complaint.

If you have purchased your item in our webshop, we want you to contact us.

If the shoes have been bought in one of our own stores, please go to either one of our stores. Our colleagues there will be happy to assist you. Remember to bring both the item and the receipt so we can help you directly. You cannot advertise the item to our webshop if you purchased it in a physical store.

Delivery

1. Do you offer free freight?

We do! Free shipping on all orders over 100€, for orders below 100€ we will charge a 10€ shipping fee.

2. How do I track my order?

You'll get a text message once we have packed your order.

3. How long is the delivery time?

We always give our best to process your shipment the same, if your order is placed in the morning. However, depending on the number of orders coming in, the most common is that we handle your order the day after. DHL Express got a delivery time between 1 - 3 days.

4. Who delivers the package?

Our deliveries are handled by DHL Express. It’s easy, fast and secure to ship with DHL Express.

DHL Express offers several convenient and flexible delivery options for your shipment. During shipping, you will receive regular updates of the delivery status by text/email including a link to the DHL On Demand Delivery portal where you simply select your preferred delivery option.

 

  • Deliver your package on another day:     Schedule Your Delivery
  • Deliver your package to another address:  Alternate Address
  • Deliver your package at a safe place:     Shipment Release
  • Deliver your package to a neighbor:     Leave with Neighbor
  • Deliver your package at a DHL Service Point:  Collect from Service Point
  • Store your Package:      Vacation Hold

5. What happens if I don't pickup my parcel?

If the parcel is automatically returned to us because you did not pick it up, we will process it like a normal return.