- Even if we are flexible, we need ground rules
In the text below you can read our complete terms and conditions. We have these terms set up to tell you what you can expect from us. These terms are updated from time to time, so we recommend you read this before you shop.
These general terms and conditions apply to the purchase of products from Skofabriken KAVAT AB (organization number: 556736-4814) hereinafter ("KAVAT") via the Internet (e-commerce). KAVAT is the selling party, and you ("the customer") are the buying party. The terms are for sale to individuals who are 18 years of age or in the presence of legal guardians.
A binding purchase agreement takes effect once you have received an order confirmation.
The terms of sale presented on this page constitute part of the Agreement. KAVAT will contact you immediately if we are unable to deliver the order to the customer. Should this happen, we will try to offer an alternative solution or reimburse the customer the amount of the order.
All prices are listed in Swedish crowns (or in Euros if selected) and include Swedish VAT, currently at 25%. KAVAT reserve the right to change prices because of changes in VAT rates.
KAVAT accepts card payments and invoice purchases through the certified payment service Klarna. Klarna is one of the world's largest online payment solutions and is seamlessly integrated with www.kavat.com. KAVAT reserves the right not to handle the fulfillment of any orders made with credit cards if KAVAT has reasonable cause.
Read more about Klarna's full terms and conditions here: www.klarna.com/se/villkor/.
KAVAT begins executing the Agreement when the customer receives an e-mail with the order confirmation. KAVAT has fulfilled its part of the Agreement when the customer has received complete delivery of ordered products to;
a) to the shipping address communicated on the order confirmation.
b) a nearby parcel delivery center. Completion from the customer has occurred when the customer has paid in full and retrieved the shipment.
We cooperate with DHL and Budbee for deliveries outside Sweden.
For deliveries outside of Sweden:
For orders over 100€, no shipping will be added.
For orders under 100€, a shipping fee of 10€ will be added.
KAVAT is trying to pack and fulfill the order within 1-2 business days. However, KAVAT reserves the possibility to deliver the package no later than ten working days.
7. WITHDRAWAL RIGHTS, CHANGES & RETURNS
The right of return is valid for 60 days from the day the customer has retrieved the order. The items must be returned in unused condition in the original packaging and in the same or similar bag in which the shoes arrived.
Shoe care and accessories are sent back in unopened packaging and all accompanying articles.
KAVAT will refund and/or cancel the payment as soon as possible and no later than 14 days after KAVAT has received the return.
Gift cards are non-returnable.
The customer is responsible for the delivery of the package to KAVAT, and it is therefore recommended to use a trackable service. We attach a preprinted return freight label to all deliveries to simplify for the customer. If the freight label gets in use, we will deduct 7 euros (15 euros for US and CH customers) from the refund amount.
Please note that the right of withdrawal does not cover products manufactured or modified specifically at the customer's request or which have otherwise received a distinctive mark.
8. WARRANTY AND RIGHT OF COMPLAINT
The customer is entitled to claim the product if it is incorrect according to the Consumer Purchasing Act (1990: 932) and the Consumer Services Act (1985: 716).
The right of complaint covers errors of origin and is valid for three years from the time the customer received the product in your possession. The power of the claim also includes errors that occurred during the transport of the order.
A product that deviates from what has been agreed between the customer and KAVAT or otherwise shows errors may also be considered incorrect. Faults that have occurred as a result of usage are not to be deemed as faults.
If a customer reports a defective product six months after receiving the product, the customer is responsible for evidence supporting the fact that the product defect was originating from the production.
KAVAT, therefore, always recommends that the customer validate and control products upon delivery and report any error. In the case of a complaint of a faulty product, the customer is primarily entitled to have the mistake remedied, replaced, or refunded.
In the event of an approved complaint, the customer must be held harmless for any costs incurred as a result of the claim. For example, the cost of returning an incorrect product will be reimbursed by KAVAT.
KAVAT reserves the right to terminate the Agreement in the event that the customer acted in bad faith due to inaccuracies that the customer knew or should have recognized, such as incorrect information coupled to price or quantity.
If the termination is enforced, the customer is entitled to a refund but must hold KAVAT harmless from other damage.
KAVAT reserves the right to change the content on www.kavat.com without notice, which includes but is not limited to, offers, prices, and promotions. However, such a change does not affect any agreements already entered into between KAVAT and the customer.
KAVAT shall be exempt from all obligations under the Agreement if liability would otherwise have arisen because of an event that is outside the Agreement, KAVAT's activities, or what otherwise follows from mandatory law.
Out of stock
KAVAT may terminate the contract if the items sold are not available due to inventory errors. If the agreement is terminated KAVAT will communicate the termination to the customer via phone or e-mail.
In the event of government action, omission, new legislation, labor law conflict, war or danger of war, significant disturbance of public order, sabotage, extreme weather conditions, fire, explosion, natural disaster, accident, or other circumstances beyond KAVAT's control. KAVAT shall have the right to terminate the agreement. In such an event, KAVAT shall not be liable to indemnify the customer for any damage to the customer for this reason.
KAVAT is not responsible for any damages and problems with the customer's software or hardware arising from the customer having used external links published on www.kavat.com.
Reservation for tax and fee changes
KAVAT has the right to terminate the Agreement in the event of significant changes in taxation or fees, which are of great importance for the conditions of the Agreement. In such an event, the customer is not entitled to compensation or other compensation from KAVAT and must hold KAVAT harmless from any or all disputes.
Reservation for delivery delay outside KAVAT's control
If delivery delays arise due to an event outside of KAVAT's control, KAVAT shall not be held liable for damage due to such delivery delay. In such an event, the customer is not entitled to compensation or other compensation from KAVAT, unless otherwise agreed between KAVAT and the customer or is subject to a provision under mandatory law.
KAVAT always abides by the recommendations of the Swedish Public Complaints Board.
Please contact us at email@example.com if you have any further questions regarding these terms.
Fake orders and fraud
Any fraud or fake orders will be reported to the police. IP addresses will be logged.