How do I return?

If your order did not turn out as you intended, we always apply 60 days of open purchase to all products you buy online. Our Kavat stores offer a 60-day open purchase/exchange right. 

To send back an item, ensure you fill out the required fields on the return form.  

Both shoes and the original shoebox must be packed in protective outer packaging, preferably the same packaging you received the delivery. In addition, the item you return must be in an undamaged condition with all labels retained. 

We will notify you when we have registered your return in our warehouse, regardless of the shipping method.

DHL – returns:

Paste the return label on the outer packaging.  Then, submit your package to your nearest service point. 

Budbee – returns:

For returns sent with Budbee, you can easily book a return pick-up in your Budbee app or via the link you provided during the delivery notification. Notice that you do not need a return slip to send your order back with Budbee.

Click here to read more about returns through Budbee.

We charge 7 euros in return cost.