If your order did not turn out as you intended, we always apply 60 days of open purchase to all products you buy online. Our Kavat stores offer a 60-day open purchase/exchange right.
To send back an item, ensure you fill out the required fields on the return form.
Both shoes and the original shoebox must be packed in protective outer packaging, preferably the same packaging in which you received the delivery. The item you return must be in an undamaged condition with all possible price labels.
Paste the return label on the outer packaging.
Submit your package to your nearest service point.
All orders come with a pre-printed return slip. Should you miss this, look carefully in all shoeboxes.
If you have lost your return label. Contact our customer support.
We charge 15€ when we received the package.
Please note that the shipping fee is not refundable for returns.
We follow current legislation and recommendations from the Swedish Consumer Agency. If you have bought your item in our webshop, we want you to contact us before making a return. Describe your problem and attach a picture. We always try to repair defective goods as a first resort.
If you bought the product in one of our stores in Kumla, Gothenburg, Stockholm, or Malmö, you are welcome to the store where you purchased the product, and we will help you with the complaint. Remember to bring both the item and the receipt so that we can help you immediately.
If you have bought your product from one of our retailers, this is where you should turn in the event of a complaint.