HOW DO I EXCHANGE AN ITEM?
If you wish to exchange an item, for instance into a different size or colour, simply return your item to us and order another one at www.kavat.com. Please do not state any requests for exchange on the return form of the return shipment – we do not accept exchange requests since the desired item can be sold out once we receive your shipment. You, as a customer, pay for return shipping fees in case of exchanges.
CAN I MAKE ADDITIONS/CHANGES TO MY ORDER?
We work together with an external logistics partner who packs and ships your order as soon as it arrives. If we have time to stop your order before it is shipped we can cancel it. Any changes or additions are done by placing a new order.
HOW DO I RETURN AN ITEM?
This is only applicable for customers at Kavat.com/Kavat.se. We recommend that you return the shoes back through a public and/or DPD connected postal service, or with a courier who delivers to the door.
Address for returns when using a public and/or DPD connected postal service:
Skofabriken Kavat AB
692 22 Kumla
Address for returns when using a courier with signed for delivery at the door:
Skofabriken Kavat AB
692 71 Kumla
You are responsible for packing the items in such way that they are not harmed during the freight. If you regret your purchase or change to another item/colour/size you stand for the return freight.
WHO PAYS FOR RETURN SHIPPING FEES?
You, as a customer, pay for return shipping fees in case of exchanges or withdrawal. In the event of an approved complaint we will reimburse you for the most economical postal return shipping fee, letter or package, as soon as the package has reached us. Please state banking details on the return form.
WHERE CAN I FIND A NEW RETURN FORM?
The return form can be printed from here
HOW DOES THE REIMBURSEMENT WORK?
If payment has been made with a payment card, reimbursement is made to the card/account used when ordering. The money transfer can take up to 5 banking days depending on the refund procedures of your bank.